Privacy Policy
Effective date: 08/26/2025
Red Crown Quality Eats (“Red Crown,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with redcrowngp.com and any related online ordering, reservation, or loyalty features, as well as our in‑person services at our restaurant.
By using our website or services you agree to the practices described here. If you do not agree, please discontinue use of our website and services.
Scope
This Privacy Policy applies to personal information collected online and offline, including when you browse our website, make a reservation, place an order, purchase a gift card, contact us, or visit our location.
Information We Collect
We may collect the following categories of personal information:
- Identifiers such as name, phone number, email address, postal address, and device identifiers.
- Customer records such as reservation details, order history, loyalty participation, and gift card purchases.
- Commercial information such as items viewed or purchased and transaction totals.
- Payment information collected and processed by our payment or ordering providers. We do not store full payment card numbers on our systems.
- Internet or network activity such as IP address, browser type, pages viewed, links clicked, and referring URLs.
- Approximate location data derived from IP address or your browser settings.
- Audio, visual, or security data such as CCTV in public areas of our premises for security and fraud prevention.
- Inferences drawn from the above information to help improve offerings and communications.
Sources of Information
We collect personal information directly from you, automatically through your device, and from service providers that support reservations, online ordering, payments, analytics, advertising, email delivery, and customer support.
How We Use Personal Information
We use personal information to:
- Provide, operate, and improve our website, menus, reservations, and ordering.
- Process transactions, gift cards, and customer support requests.
- Communicate about reservations, orders, promotions, events, and updates.
- Personalize content and measure the effectiveness of our communications.
- Maintain safety and security, prevent fraud, and comply with legal obligations.
Cookies and Similar Technologies
We and our partners may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and deliver relevant ads. You can manage cookies through your browser settings. Some features may not function properly without certain cookies. For interest‑based advertising choices, visit industry opt‑out pages such as the Digital Advertising Alliance and Network Advertising Initiative.
Online Ordering, Reservations, and Gift Cards
To make reservations, place orders, or buy gift cards, you may interact with third‑party platforms that collect and process your information under their own privacy policies. Review those policies before submitting information. We receive limited details needed to fulfill your request and provide customer service.
How We Disclose Information
We may disclose personal information:
- Service providers that perform services on our behalf, such as hosting, analytics, reservation and ordering platforms, payment processing, email delivery, marketing support, and security.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets.
- Legal compliance and safety to comply with law or protect rights, safety, or property.
We do not disclose personal information in exchange for money. Some states define targeted advertising or sharing with certain analytics and advertising partners as a “sale” or “share.” You may have the right to opt out of these activities as described below.
Your Privacy Choices
- Marketing communications. You can opt out of promotional emails by using the unsubscribe link in those messages. Transactional notices may still be sent.
- Cookies and ads. Adjust browser settings to block or delete cookies. You may also use industry opt‑out tools for interest‑based advertising. Settings are browser and device specific.
- Do Not Track and Global Privacy Control. Our site may recognize browser‑based opt‑out signals such as Global Privacy Control where legally required.
U.S. State Privacy Rights
Residents of certain U.S. states, including California, Virginia, Colorado, Connecticut, and Utah, may have rights to access, correct, delete, and obtain a portable copy of certain personal information, and to opt out of targeted advertising or profiling. You may exercise these rights by contacting us using the details in the Contact Us section. We will verify your request as required by law and respond within the applicable timeframe. Authorized agents may submit requests when they provide proof of authorization.
California Notice at Collection
We collect the categories of personal information listed in Information We Collect for the business or commercial purposes described in How We Use Personal Information. We retain personal information for the periods described in Data Retention. We do not sell personal information in exchange for money. Our use of analytics or advertising partners may be considered a sale or share under California law, and you may have the right to opt out. We do not knowingly sell or share the personal information of consumers under 16 years of age.
GDPR Notice for EEA and UK Individuals
If you are in the European Economic Area or the United Kingdom, you may have rights under data protection law, including the right to request access, correction, deletion, restriction, portability, and to object to certain processing. You also have the right to lodge a complaint with a supervisory authority. Our legal bases include performance of a contract, legitimate interests such as site operation and improvement, compliance with legal obligations, and consent where required.
Data Retention
We keep personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by data category and business need.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Children’s Privacy
Our services are intended for a general audience. We do not knowingly collect personal information from children under 13. Parents or guardians who believe a child has provided personal information should contact us so we can delete it.
International Data Transfers
Personal information may be processed in countries other than your own, including the United States, where laws may differ. We take steps designed to protect personal information as required by applicable law.
Third‑Party Links and Services
Our website may link to third‑party websites or services. Those sites are governed by their own privacy policies. Review those policies since we do not control third‑party practices.
Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page with a new effective date. Continued use of our website or services after an update signifies your acceptance of the revised policy.
Contact Us
For questions or privacy requests, contact us using the details below:
Red Crown Quality Eats
15301 Kercheval, Grosse Pointe Park, MI
+1 (313) 822-3700
info@redcrowngp.com
If you make a request related to your privacy rights, include your name, the nature of your request, how we can contact you, and any details that will help us verify your identity.
